BANK OF CUMBERLAND RECEIVES
“SHININING STAR” CUSTOMER SERVICE TRAINING

 Somerset, KY- The Bank of Cumberland completed the “Shining STAR” Customer Service program provided by TOUR Southern and Eastern Kentucky on March 6, 2007.  The program was facilitated by Michelle Spencer, a nationally certified trainer for TOUR SEKY. 

The topics that were covered in the training were service, attitude, consistency and teamwork. Participants also learned more about non-verbal communication, telephone etiquette, and knowing your community. 

Bank of Cumberland is now considered a “Shining STAR” establishment.  For more information concerning the “Shining STAR” program please contact Michelle Spencer at 606-677-6142 or mspencer@tourseky.com

For more information about SEKTDA please contact Vicki Kidd at 606-677-6142 or vkidd@tourseky.com. The mission of SEKTDA is to enhance the existing and potential tourism industry throughout Southern and Eastern Kentucky through tourism development, promotion and education.

(C) 2006 SEKTDA.  All Rights Reserved

This U.S. Small Business Administration (SBA) Grant No. SBAHQ-01-1-0036 is funded by the SBA. SBA's funding is not an endorsement of any products, opinions, or services. All SBA funded programs are extended to the public on a nondiscriminatory basis.

Southern and Eastern Kentucky Tourism Development Association
Phone: 606.677.6000    -     Fax: 606.677.6059
2292 South Highway 27     -     Somerset, KY 42501

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