SHINING STAR Customer Service Program
Southern and Eastern Kentucky Tourism
Development Association Brings 'Give 'em The Pickle'
To
Southern and Eastern Kentucky
2006
is a great year for CUSTOMER SERVICE!
This
training is still offered FREE to the 46-county region.
This year the “Shining STAR” Customer Service Program will
now be available to participants outside of the service area
for a nominal fee.
In
2003, SEKTDA developed the "Shining
STAR"
Customer Service Training program.
STAR
stands for:
Service
Training
Achievement
and
Recognition
The
program equips employers and employees with the knowledge and
skills needed to provide quality customer service. This
program has had a long range of success stories and offers
interactions with the participants. One of the success
stories, SEKTDA and the Kentucky Department of Parks formed a
partnership to offer the customer service training to all
Kentucky State Parks and Resort Parks.
This
training is offered to businesses with frontline employees
including attractions, restaurants, lodging facilities, all
types of businesses, government agencies, schools, etc. Topics
include communication skills (verbal and non-verbal),
telephone etiquette, knowing your community, providing
directions, and excellent customer service. Materials
will be customized for your particular business.
There have been over 4,000 front-line employees
trained since the programs beginning.
NEW
TRAINERS DAYS FOR 2006:
PLEASE CONTACT MICHELLE SPENCER FOR
DATES
mspencer@tourseky.com
Southern
and Eastern Kentucky Tourism Development Association (SEKTDA)
has formed a partnership with Media Partners Corporation,
Inc.(MPC) to be a PRODUCTION PARTNER in the development of a
Comprehensive Video Based Training Program on the topic of
Leadership in the Customer Service Industry (featuring Bob
Farrell, author of “Give ‘em The Pickle”) in the
business environment. This leadership program will be
available to the 46-county SEKTDA region through the C.I.T.Y.
Program in late 2006.
The
Leadership program consists of a “high end” film
production approximately 12 to 24 minutes in length that
conveys the key theme and elements of the training message.
The program will be a dramatic presentation designed to affect
the viewer on an emotional level when it relates to leadership
situations. The materials will include a Facilitators Guide,
and Participant Materials.
Media
Partners will conduct all research, including in-depth review
of leading published works on the subject, interviews with
SEKTDA content experts, interviews with external content
experts and review of other training programs on the subject
of leadership currently in the market place. MPC will develop
creative concepts, message design and teaching methodologies
for the video and supporting curriculum. This training will
coincide with the ‘Shining STAR’ Customer Service Program
and will be used hand-in-hand with the new CITY program and
with the Trainers program.
michelle's
hospitality tip of the month
It’s
not enough to merely satisfy the customer; customers must be
“delighted”—surprised by having their needs not just
met, but exceeded.
--A. Blanton Godfrey
Contact
Michelle: mspencer@tourseky.com
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